Delivery FAQ

IMPORTANT DETAILS

  • Please Note the Minimum Orders for Free Delivery
  • Free Delivery or Pick-Up Between 8am-8pm Daily
  • Extraordinary Deliveries are at an Additional Cost
  • Overnight Rentals are Considered 2+Day Rentals
  • We Do Not Offer a Customer Pick-Up Option
  • A 50% Deposit is Required for Reservations
  • 100% Payment is Due Prior to Delivery


✆ (604) 352 3412

info@customeventrentals.com

MINIMUM ORDERS & DELIVERY FEES

On orders above the minimum for your area, we DO NOT charge for delivery, pick-up or install. Otherwise a delivery fee will apply. Some areas of the South Coast are further and so higher minimums are necessary. Most deliveries exceed the minimum and so for the majority of our customers, delivery is complimentary. For orders not meeting the minimum, please just add items or a fee will be charged for the difference between your total and the minimum. Please see the minimum order list below.

OFF-HOUR LABOUR CHARGES

The event industry works during some unusual hours. Custom Event Rentals can often be seen packing our trailers while watching the sunrise. Unfortunately this is a costly approach to doing business. For this reason we only offer free delivery between the hours of 8am and 8pm. On weekdays, we really appreciate deliveries being set after 10am to avoid rush hour.

WHY is delivery the only option available?

We want to provide a pick-up option, but as cedar is a softwood, our furniture can be easily scratched, dented or scuffed. We use special techniques and equipment that ensure your order gets to you in the best condition possible. Our trailers are also custom fitted and built to accommodate the size and weight of our rental inventory. Currently, this is the only service available, but since most deliveries are free, we hope you understand.

why overnight rentals are 2-day rentals?

The 1-Day Rental Rate we provide is for orders delivered and picked-up between the hours of 8am and 8pm, 7-days a week. This allows the items you have rented to be available for another client the following day. Also we may not require the additional staff the next day, if your order is retrieved that night. If we are required at your event site during hours outside these times, then the OFF-HOUR LABOUR CHARGES will apply.

Additional costs for extraordinary delivery

For most deliveries, we can access the placement area for the rental items with little difficulty. Some events, however, are located in places ranging from "the inaccessible and almost impossible" to "delivery resistant". It is in these case where we need to add an extraordinary delivery fee. The charge is based on degree of difficulty on a scale of 1 to 5. Or $100, $200, $300, $400, $500. We call it our "Path Not Great Scale."

minimum orders

Minimum Order $500

VANCOUVER

BURNABY

RICHMOND

TSAWWASSEN

LADNER

NEW WEST

Minimum Order $700

WEST VAN

NORTH VAN

SURREY

WHITE ROCK

CLOVERDALE

PORT MOODY

COQUITLAM

PORT COQUITLAM

Minimum Order $800

LANGLEY

PITT MEADOWS

MAPLE RIDGE

ALDERGROVE

Minimum Order $1000

SQUAMISH

ABBOTSFORD

MISSION

CHILLIWACK

Gas, wages, meals, accommodations & ferry fees will be added for destinations listed below:

Minimum Order $1500

WHISTLER

PEMBERTON

HOPE

Minimum Order $2000

SUNSHINE COAST

GULF ISLAND

VANCOUVER ISLAND